HelpBeam lets you instantly view and control your customer's computer over the internet, across firewalls and proxies. Resolve the issue in real time, using web based remote control. HelpBeam requires no installation or configuration, and is 100% secured with end to end SSL encryption.
HelpBeam is very simply to use for both the customer and support representative. All the customer must do is visit the HelpBeam web site and download a small application. The support representative can then view, control and transfer files in real time on their machine, often in less than 30 seconds.
Here are some key features of HelpBeam:
- Very Simple to Use
- No Installation
- No Configuration
- Remote Desktop View
- Remote Keyboard and Mouse Control
- 128 bit SSL encryption
- Connect in Seconds
- Firewall Friendly
- Web Based
- Connect From Anywhere